Toyota Proace City & Proace City BEV

The problem

The telematics unit for e-Call may not work as required. The Public Safety Answering Points (PSAPs), the automatic callback function from the PSAP, to the vehicle does not work. The PSAP cannot automatically re-establish the connection with the vehicle if the initial connection has ended.This can hinder or delay emergency assistance, treatment of injuries.

The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.

Risk

Other types of alerts · Injuries · Portugal

What owners should do

Type of economic operator taking notified measure(s): Importer. Category of measure(s): Recall of the product from end users. Date of entry into force: Unknown Manufacturer code CI23-024.