Ridstar Q20-Plus, Q20-Mini, E26 Pro

The problem

The charger has poor quality connections with fan wires soldered directly to the Printed Circuit Board.Moreover, the creepage and clearance distances between the primary and the secondary circuit of the transformer are insufficient.Additionally, the distance from the live pin to the outside edge is insufficient. The user can touch the accessible live parts and receive an electric shock.Furthermore, the charger and plug can overheat and cause a fire if left unattended.

The product does not comply with the Regulation on the approval and market surveillance of two- or three-wheel vehicles and quadricycles.

Risk

Serious risk · Electric shock, Fire · United Kingdom in respect of Northern Ireland

What owners should do

Type of economic operator to whom the measure(s) were ordered: Importer. Category of measure(s): Import rejected at border. Date of entry into force: 06/05/2025