European Union A12/1193/18
Mercedes-Benz E-Class
The problem
The navigation software may be faulty, storing the wrong location of the vehicle. As a result, when the emergency call system (eCall) is used, the location communicated to the emergency centre might not correspond to the actual vehicle location. In such cases, emergency services could not be directed to the vehicle.
Risk
Serious risk · Injuries · Germany
What owners should do
Type of economic operator taking notified measure(s): Manufacturer. Category of measure(s): Recall of the product from end users. Date of entry into force: Unknown