United States 07V186000
Van Hool N.V.
The problem
ON CERTAIN MOTOR COACHES EQUIPPED WITH ZF/ARENS AS TRONIC SHIFT SELECTORS, A CELL PHONE PLACED IN THE PROXIMITY OF THE SHIFTER TOUCH PAD COULD CAUSE THE DISPLAY TO CHANGE FROM "R" (REVERSE) TO "D" (DRIVE) SHOULD THE PHONE RECEIVE A CALL.
Risk
THIS INTERFERENCE CAN CAUSE IMPROPER SHIFTING OF THE TRANSMISSION, AS FORWARD GEAR CAN BE ENGAGED FROM NEUTRAL ONLY, IF THE VEHICLE HAS BEEN STOPPED, AND IF THE BRAKE PEDAL HAS BEEN DEPRESSED. IF THE MALFUNCTION OCCURS WHILE 'R' (REVERSE) IS BEING SELECTED, THE SHIFTER MAY POSSIBLY CHANGE TO 'D' (DRIVE), INCREASING THE RISK OF A CRASH.
What owners should do
VAN HOOL IS WORKING WITH ZF/ARENS TO DEVELOP A MORE EFFECTIVE REMEDY FOR THIS CAMPAIGN. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE FOR THIS CAMPAIGN. OWNERS MAY CONTACT VAN HOOL AT 1-800-222-2871 OR ZF AT 1-734-416-6200.
Units 450