European Union INFO/00126/21
Mercedes-Benz Various models
The problem
The eCall function may not be available due to deactivated communication module. As a result, in the event of an accident it would not be possible to establish a voice connection with the emergency call centre, either automatically or by activating the SOS button, nor would it be possible to transmit vehicle data. In this case, it would not be possible to direct emergency services to the vehicle, which could increase the impact of the accident.
Risk
Other types of alerts · Injuries · Germany
What owners should do
Type of economic operator taking notified measure(s): Manufacturer. Category of measure(s): Recall of the product from end users. Date of entry into force: Unknown Manufacturer code 5499617.